Elos Touchscreen Monitor

Problem: Drive Thru Expo, Bin Management, or Counter/Dine Expo Elos touchscreen monitor not responding

Solution:

If doesn't respond after rebooting controller (QSR box that's behind the monitor).

1.) Easiest thing to do first power down just the Elos monitor pressing the power button (usually bottom corner like red circle below). Make sure it's the monitor and not the QSR box. Unplug the power cable to the monitor (like second picture) for about 30 seconds to a minute (if possible). Plug back in the power cable and power back on the Elos Monitor. Test

AND

2.) If power cycling monitor does not work unplug USB cable from the Elos monitor (will look like left or right bottom picture depending on model of Elos monitor) and then follow the other end of the USB should lead to the QSR controller and unplug and plug back in. Can also maybe try plugging into a different USB port on controller. Test and if that does not work maybe replace the USB cable or swap out USB cable like with Bin, DT Expo, or Counter Expo for testing.

3.) Last thing can try if all else fails take the controller to another ELOs touchscreen working monitor and if controller works at other ELOs monitor issue is the monitor but if it doesn't work at other ELOs monitor then the QSR controller is the issue. To replace QSR controller or Elos monitor please reach out to PAR.