FreedomPay Process
FreedomPay, Zaxby’s system-wide payments processor, would like to inform Zaxby’s Franchisees of their updated contacts and processes. The below attached document contains the following information:
- New Store Onboarding
- Merchant Account Updates
- Adding Additional Terminal IDs
- New Locations and Spare Parts (Device Ordering)
- Enterprise Portal Request
- Billing and Invoicing
- Cancelling Service
- Technical Support
- Replacement Card Readers
- FreeWay Error Codes
See the attached for more information: Zaxby’s FreedomPay Packet.
Moving forward, FreedomPay’s Franchise Support team will be your main point of contact and will be able to assist with the above requests.
CONTACTS
Primary Contact: FreedomPay Franchise Support Team | franchisesupport@freedompay.com
Ticket Escalation: Laura McGuigan | laura.janis@freedompay.com