Freedompay Order/Replace Card Readers
When a franchisee needs a new card reader or replace damaged there are a few steps that need to be taken to ensure the prompt arrival of new equipment
Be mindful of the process following the request for devices:
FreedomPay will determine if you will be receiving a refurbished card reader,
Have the District manager or GM at the location do the following (Store support may email as well as long as the location is clear they must take over after initial contact)
1. First, determine if the card reader is eligible for warranty by contacting RMA team at RMA@freedompay.com
2. They will respond to your request via email. If not eligible you will need to complete the attached new device order form.
3. Once submitted, a request will be created, and a FreedomPay Account Manager will respond with the next steps. Stay in communication until the hardware has arrived.
Contact the Franchise Support team at FranchiseSupport@freedompay.com to for all your ordering needs. The team will provide any necessary forms to be completed as well as assist with device compatibility and availability.
Technical Support
Zax Support (PAR): 680-214-4758
Dead on Arrival, damages, warranties, replacements – RMA@freedompay.com
Errors codes or other technical issues – TechSupport@freedompay.com
24 Hour FreedomPay Support line: +1 888 495 2446
24-Hour Technical Support: 888-495-2446
Email: techsupport@freedompay.com
Order Support (Quotes, Orders, Boarding, Name Changes, Questions)
Email: orders@freedompay.com
Franchise Owner Support (Quotes, Questions, Orders, Boarding)
Email: franchisesupport@freedompay.com
Invoice Questions
Email: fpfinance@freedompay.com