User can't access the ReportHub application
Typical problem – a user is trying to login to the ReportHub application but is getting an error.
Validating the user is set up in ReportHub
If a user can’t access the ReportHub application, the most likely cause is they are not set up / authorized to run the application.
**NOTE – Any user with a “zaxbys.com” email address who is an Operations Consultant or a Licensee (owner) will be automatically added to the application as an approved user when they try to log in for the first time. This is done by detecting those users in Azure AD and they belong to the group “Operations Consultants” or “Licensee”. They DO NOT need to be added manually.
If a user is having trouble logging into the application, you will need to check to see if they exist as an approved user in the ReportHub database.
1. Log in to the ReportHub application.
2. When logged in to the ReportHub interface, look in the top right for a link called “Users” (shown above with a <RED> box around it). This is the admin link for the ReportHub application. If you are a designated administrator, you will see this link. Click it to see a list of all users.
The following screen will be displayed.
3. To locate the user record, you can either scroll through the pages manually or you may search in the top left of the interface.
4. Type any partial email into the search box and press enter (or click the Search button). The list of users will be reduced to only those who match your search string.
5. Once you have found the user record, click the line containing the username. An interface will open with the Inspect User screen showing that user’s information.
6. The screen will show the current user’s setup and the list of users they have delegated access to.
7. These problems will need to be escalated to the ReportHub Administrator for resolution.
8. When filling out the support ticket for escalation, please include all the information you have including if you found their user record in the ReportHub database.