Fortivoice Cordless Phone - Setup Guide
Fortivoice Cordless Phone - Setup Guide
Table of Contents
Introduction
Installation
Troubleshooting
Introduction:
The Fortivoice Cordless phones are a VoIP solution provided to Zaxbys Corporate stores by Fortinet. They are commonly called FortiFone W80B units. These phones do not have a traditional base station that they pair to, they connect exclusively through the WiFi at Zaxbys company stores and licensee locations that use Fortinet for their phone services. As a reminder here, if the WiFi OR internet at the store is down, these phones WILL NOT WORK. Both have to functional.
Installation
Installing the phones consists of two main steps.
- Connecting the phone to the zaxvoice wifi.
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Provisioning the phone as an option in the FVC portal.
- Provisioning needs to be done by Zaxbys Restaurant Support after installation is completed.
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Connect the phone to the zaxvoice Wifi
- Install the included battery into the phone, and power it on by pressing the RED "End Call" button on the phone.
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Once powered on, the phone will immediately begin looking for a wifi connection.
- If you press "skip" or "End Call" on this screen, the phone will leave the scan screen and land on the default home screen. If this happens, you can get back to the scan screen by simply pressing MENU / SETTING / NETWORK / WIFI, then once on the WIFI section of the phone, clicking "SCAN" on the page.
- Once "SCAN" is selected, the phone will begin to look for a wifi connection to grab on to.
- Then, once a series of WiFi connections are established, you will see several options on the screen like this:
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Connecting to the CORRECT WiFi is CRUCIAL to the phones properly provisioning and functioning properly. You will want to select the following WiFi connection: "zaxvoice".
This WiFi connection was created and established by Comcast Support as a dedicated option for Zaxbys VoIP. If you DO NOT SEE "zaxvoice", stop what you are doing and reach out to Comcast Support for assistance.
- If you do see "zaxvoice", click on ENTER and you will see the following page.
You will need to arrow down or toggle down to the section labeled "WPA Shared Key" and enter in the following series of numbers. "114460375". This numerical passphrase is the same for all Zaxbys stores. You will need to press the center button in order to change from 'abc' to '123' to enter the passphrase properly. As you enter in each number an asterisk will replace the digit, so be sure that you press one digit at a time. Once entered in, press the "ok" button and the phone will attempt to connect to the WiFi. It will take 1-2 minutes to properly connect to the wifi, after it connects you will see a popup that says "connected" and you can press "End Call" to go to the home screen. Additionally, the WiFi icon on the home screen in the upper right hand corner will now have a standard WiFi antennae instead of one with an exclamation point.
If the connection fails to connect, check the connection and the passphrase and repeat these steps. If it continues to fail, reach out to Comcast Tech Support.
You are now ready to move onto step 2 in the provisioning process. Call Zaxbys Store Support (706) 433-2300