User Guides
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SCANNERFRAME & SMARTBACK INSTALLATION
Scanner Frame and Link 2500i Smartback Installation Once assembly is complete, please reach out to Store Support to finalize configuration. Requirements: Please ensure all pieces are available before proceeding, and Power Off the Tablet. · An existing PAR tablet · ScannerFrame case · 2500i Series Smartback · Link 2500i series CC reader · Small Phillips head screwdriver · Small Flathead screwdriver 1. Using the Torx screwdriver included with the ScannerFrame, begin by removing the screws from the front side of the existing tablet case. The screws are located on the front side of the case around the edges. 2. Once all screws are removed, carefully separate the two pieces of the cover, and set the tablet aside. 3. Next, follow the Mounting Instructions in the ScannerFrame guide starting on Page 4 to install onto the tablet. A few guiding photos are below. 3a: Bottom and Side Hatches removed 3b: Cover Plate Removal and Grounding Spring installation 3c: USB connector on tablet case must align and be fully seated into the USB port on the right side of the tablet. The cable has some play in it, and can be lifted slightly to help align when connecting. 4. With the frame fully installed, flip the tablet over and lay on its face. Remove the back panel from the tablet by lifting up from the bottom left corner. 5. Next align the Smartback plate so as the connecting pins for the reader are oriented at the bottom, and the notch on the plate is on the lower left. Press down firmly to connect, then use the 4 included screws to attach. 6. Insert the Link 2500i CC reader into the Smartback, by inserting at the top of the bracket and sliding downward. Use the included set screw to lock into place on the left side of the reader, shown below. 7. Once complete, reach out to Zaxby’s Store Support for final configuration steps.
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PAR: New Layout and Rebrand Overview
Purpose: Rebrand Update the look of guest and team member facing displays to reflect the updated logo and color scheme Layout Create dynamic sections of the menu for LTOs Eliminates a number of recurring points of failure in releases by allowing the menu to update and organize itself using native PAR functionality No buttons are added or removed from the menu, so buttons will never be covered up when LTOs are released We can now use the API to verify that a promo or test item was added to the menu at all locations Menus can now accommodate an infinite amount of items as users will be able to scroll through these sections if enough items are added to them This will likely never be necessary Menu no longer has to be reorganized constantly to support each test and promo release Buttons will now dynamically position themselves Provides franchisees with more control over the addition and removal of LTOs LTOs will now dynamically appear on or disappear from the POS based on the item's active status POS sunsets will now function like digital sunsets where stores can remove them from the menu as they run out of product Test items will no longer appear on the menu except in their test markets Upcoming promotional items can be activated for testing then deactivated until their release date if desired Redesign and finalize core menu after recent additions "Resets" menu panels so they will be consistent across all locations Rebrand Overview The current rebranding affects start screens, menu panels, and customer-facing displays. The menu panels will be touched on in the layout overview, but here are some examples of what the other items should look like after this change: Layout Overview The layout update affects all menu panels. This includes the Main, Extras, Catering, and Boxed Lunch panels. Examples of what each panel will look like are below, in that order. Take note of the sections with white buttons. These are the new dynamic portions of the menu that will house promo and test items moving forward. While the existing buttons for core menu items have in many cases been relocated and given a fresh coat of paint, their functionality should remain the same. The changes in button behavior will be limited to the dynamic portion of the new menu. Dynamic Menu - Main Currently, we have the upcoming promo item,
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Backup Primary
PAR will soon be adding a feature known as Backup Primary (BP) to our stack. We will not be able to receive the new version of PAR until this has been enabled. Action Required: At the store level, this change should be barely noticeable. The only important callout is that register 2 - DT Pay must be online in addition to register 3 - Call-In (sometimes called Phone-In) for end of day to properly run. If either register goes down, please request that support reassign another terminal as register 2 or 3 rather than just promoting another register to primary. Purpose: The purpose of this feature is to make the POS more resilient when offline. Previously, PAR required either the primary terminal or internet to be reachable at all times to function. If PAR lost its connection to both the internet and primary terminal at the same time, it would often be hard-down until both are restored. This meant that if a store was offline and the primary terminal rebooted or was disconnected, the store might be down for the remainder of the outage. With Backup Primary, DT Pay will be able to "step in" and act as the primary terminal for offline operation and sync with the primary terminal, Call-in, as soon as it is brought back online. This effectively means that the POS will continue operating unless the internet, Call-in, and DT Pay terminals are all down simultaneously. Callouts: It is important to make sure both the primary and backup primary terminals are online when EOD runs. This is why DT Pay was selected as it already takes priority over the other registers due to its role. If DT Pay goes down, another terminal should be reassigned as DT Pay before EOD even if the store has a DT Pay 2. The backup primary terminal is not yet able to facilitate online ordering. PAR will be adding this functionality in later versions, but for now another terminal will need to assigned as the Call-in before digital ordering will resume. Additional Resources: For more information, check out PAR's feature documentation on BP, reach out to PAR, or contact RS Admin.
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Unlocking Pay Period
Store support agents and franchisees are able to manually unlock pay periods in PAR if necessary. First, navigate to Labor > Edit Pay Periods in the PAR admin portal: Select the pay period you need to update by clicking on its start or end date: You will now be able to manually open or close the pay period. Make sure to save after making your selection.
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Setting Up Pay Periods, Overtime, Breaks, and Punctuality
Franchisees and store support agents are empowered to adjust labor options in the PAR portal. In the PAR admin portal, navigate to Settings Editor > Options > Labor > General to adjust Pay Periods: Under labor options, you can also update overtime rules: Break settings: And punctuality settings:
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RMS ID to PAR ID/Name/PLU Key
RMS Item Number PAR Item Number Name PLU -805 649513739 Veg Egg Rolls Side 7082 -804 650258873 Add Veg Egg Roll 7083 -803 649513738 Garden Zensation 2082 -802 649513737 Grilled Zensation 2081 -801 649497014 Fried Zensation 2080 -743 649491803 Buffalo Grilled Cobb Zalad 2040 -739 649491802 Buffalo Fried Cobb Zalad 2037 -708 649493615 Buffalo Grilled House Zalad 2042 -704 649493612 Buffalo Fried House Zalad 2038 650 649489189 Grilled Chicken Sandwich 3004 654 649488774 Traditional Wings Meal 1043 656 649488779 Kickin Chicken Sandwich 3006 658 649487271 Boneless Wings Meal 1016 660 649487318 3 Nibblerz 3000 664 649493299 Signature Club Sandwich 3008 686 649487749 (4) Finger Plate 2500 690 649487750 (5) Finger Plate 2502 694 649487751 (6) Finger Plate 2504 698 649487298 Buffalo 4 Finger Plate 2505 700 649487299 Buffalo 5 Finger Plate 2506 702 649487300 Buffalo 6 Finger Plate 2507 704 649487304 Fried House Zalad 2053 708 649487305 Grilled House Zalad 2063 712 649487306 GARDEN House Zalad 2058 739 649489212 Fried Cobb Zalad 2052 743 649489223 Grilled Cobb Zalad 2062 747 649489224 GARDEN Cobb Zalad 2057 772 649493627 Signature Club Sandwich 3009 778 649493628 Kickin Chicken Sandwich 3007 813 649493631 3 Nibblerz 3001 835 649487321 Big Zax Snack 2019 837 649487322 Buffalo Big Zax Snack 2032 842 649487332 (5) Traditional Wings 2011 846 649487333 (10) Traditional Wings 2003 850 649487334 (20) Traditional Wings 2007 854 649487335 (5) Boneless Wings 2008 858 649487336 (10) Boneless Wings 2000 862 649487337 (20) Boneless Wings 2004 867 649487338 (5) Fingerz 2010 871 649487339 (10) Fingerz 2002 875 649487340 (20) Fingerz 2006 879 649487341 (5) Buffalo Fingerz 2009 883 649487342 (10) Buffalo Fingerz 2001 896 649487345 Cheddar Bites 4003 900 649487346 Fried Pickles 4010 913 649489777 Large Fries 4017 915 649487349 Basket Of Toast 4001 917 649489803 Texas Toast 4022 924 649489776 Regular Fries 4020 927 649489833 Cup of Cole Slaw 4009 931 649487354 (1) Finger 7001 933 649487355 (1) Buffalo Finger 7000 938 649487357 (1) Nibbler 7002 962 649487361 Kiddie Cheese 2065 968 649489911 1 Chocolate Chip Cookie 5000 972 649487364 3 Chocolate Chip Cookies 5001 996 649487371 Gallon Sweet Tea 6011 998 649487372 Gallon Unsweet Tea 6013 999 650283441 MrBeast Box 2070 1006 649489866 Milk 6027 1008 649489867 Chocolate Milk 6008 1010 649489870 Apple Juice 6001 1062 649487326 Traditional Wings & Things 2074 1065 649487327 Buffalo Traditional Wings & Things 2044 1068 649487328 Boneless Wings & Things 2026 1071 649487329 Buffalo Boneless Wings & Things 2035 1078 649487330 Kiddie Finger 2066 4151 649493629 Grilled Chicken Sandwich 3005 4203 649487343 (20) Buffalo Fingerz 2005 4242 649487365 Kids Treat 7035 12535 649487323 Finger Zax Packz 1024 12536 649487324 Buffalo Zax Packz 1018 12537 649487325 Boneless Zax Packz 1014 14833 649489208 Spicy Signature Sandwich 3014 14834 649493623 Spicy Signature Sandwich 3015 14893 649489207 Signature Sandwich 3010 14894 649493626 Signature Sandwich 3011 16677 649489851 Small Drink 6031 16680 649489853 Medium Drink 6025 16683 649489855 Large Drink 6022 16686 649489857 Kidz Drink 6019 17265 649495697 Great 8 Boneless Wings 5031 17915 649493610 Spicy Signature Club Sandwich 3012 17919 649493625 Spicy Signature Club Sandwich 3013 18284 649496506 Loaded Fries 7071 133535 649489897 Grilled Fillet 7032 133551 649489900 Fried Fillet 7031 140699 649487348 Large Fries 4016 140699 650283731 Large Fries 4016 141066 649487368 Large Drink 6020 141217 649487367 Medium Drink 6023 148236 649508619 Frozen Lemonade 8005 148236 649554949 Frozen Lemonade 3064 148236 650235521 Frz Straw Lem 8008 148236 650235536 Frz Straw Lem 8018 148320 649506586 Frozen Lemonade 8002 148320 649554956 Frozen Lemonade 6035 148320 650235528 Frz Straw Lem 8017 148320 650235532 Frz Straw Lem 8017 148684 649569803 Fried Chicken Philly Sandwich 3023 151038 649570034 Grilled Chicken Philly Sandwich 3021 151070 649569814 Fried Chicken Philly Sandwich 3020 151071 649570035 Grilled Chicken Philly Sandwich 3022 155630 650226353 Cheesecake Bites 8010 156846 650324461 Cheese/Bacon 8023 161437 650253120 Vanilla Shake 8028 161437 650253121 Strawberry Shake 8027 161437 650253122 Birthday Cake Shake 8025 161437 650253123 Chocolate Shake 8026 161461 650253124 Vanilla Shake 8032 161461 650253125 Strawberry Shake 8031 161461 650253126 Birthday Cake Shake 8029 161461 650253127 Chocolate Shake 8030